IT / Help Desk Support
Timely Response & Resolutions to Your Organizational Needs
MartinFederal supports its clients network-centric infrastructures by providing tailored enterprise IT support services within the management, support, operations, and security mission areas. We optimize processes from IT acquisition to system integration and support by harvesting our employee talent pool of certified professionals using not only industry best practices, but new emerging industry best practices.
Support Services Areas:
- Help Desk Support
- Tier I, II, III Support
- Heat, Remedy, ARWeb, ServiceDesk, UnicenterAHD Ticketing Systems
- Certified Help Desk Manager (CHDM), Certified Help Desk Director (CHDD) Personnel
- ITIL, ISO Approach to IT Support
- Server/System Administration (Unix, Windows)
- Desktop & Field Services
- Process Improvement
- IT Control Audits (SOX, GLBA, FISMA, ITIL)
Because of continually evolving IT technologies, we require our Help Desk Specialists to maintain their knowledge & proficiencies at all Help Desk tier levels. We can provide continuously manned help desk services at your primary site or alternate sites as dictated by mission requirements. Furthermore, we can provide walk-in support as well as responding to telephone, web-based online messages, e-mails or user submitted trouble ticket notifications.
MartinFederal also understands that executive staff sometimes requires special handling. We are very comfortable in providing executive-level IT support to directly support your agencies senior personnel.